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On 3 March 2010 in Astana (Republic of Kazakhstan) the International seminar on launching the UPU Strategic Regional Project “Quality of Service Improvement” was carried out.

The seminar was organized by the RCC Executive Committee, UPU International Bureau together with Communications Administration of the Republic of Kazakhstan.

Directors General of national postal operators and their deputies, heads of structural units, employees of the Ministries/Agencies dealing with postal issues, leading specialists from Communications Administrations attended the seminar. Total number of participants made more than 65 people.

During the seminar the following matters were discussed: general terms of the project implementation, objectives and detailed plan of the project, key characteristics of the RCC participants’ appointed operators effectiveness and preliminary draft standard control indicators, activity parameters of the each appointed operator of the RCC participants within the project were presented.