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On 30 November – 2 December 2010 in Minsk (Republic of Belarus) the second international workshop on the regional approach of supporting on-site the designated operators within the UPU Strategic regional project "Quality of service improvement" frameworks for the RCC CAs specialists was held.

The seminar was organized by the RCC Executive Committee, UPU International Bureau in collaboration with Communications Administration of the Republic of Belarus.

 

The national coordinators of project from Communications Administrations attended the seminar. Total number of participants made near 30 persons.

Specialists of the RCC CAs and UPU IB made presentations at the seminar.

Participants of the seminar with great interest discussed the work done by each designated operator after the first seminar.

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Representatives of the USEPC "Ukrpochta reported on the implementation of the recommendations that were made at a previous seminar in Kiev during a visit of post offices: processing and transportation of mail center and place of exchange at the airport "Borispol".

Participants discussed a system of quality rating of written correspondence, the UPU continuous testing to improve the quality of international mail services, policy development and implementation of postal security.

The existing level of indicators of international parcels and EMS was analyzed.

Much attention was paid to work with the system of IPS / IPS Light: analysis of working indicators of work in the system, development of specific plans to work with the system, etc.

Within the seminar training sessions on processes mapping for receiving, processing and sending mail, the introduction of evaluation systems of internal written correspondence, the optimal use of quality control systems and other matters were carried out.

The seminar was highly appreciated by listeners.