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On 7 – 9 June 2011 in Chisinau (Republic of Moldova) the fourth international workshop on the regional approach of supporting on-site the designated operators within the UPU Strategic regional project "Quality of service improvement" frameworks for the RCC CAs specialists was held.

The workshop was organized by the RCC Executive Committee, UPU International Bureau in collaboration with Communications Administration of the Republic of Moldova.

 

The national coordinators of the project from Communications Administrations attended the workshop. Total number of participants made near 30 persons.

Specialists of the RCC CAs and UPU IB made presentations at the workshop.

Participants of the seminar with great interest discussed the work done by each designated operator after the third workshop.

 

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Representatives of the JSC “Kazpost” reported on the implementation of the recommendations which were made at a previous workshop in Almaty during a visit of post offices: processing and transportation of mail center and place of exchange at the airport.

Within the workshop frameworks, the participants discussed in details the methodology of the UPU certification, carried out an analysis of disadvantages in professional training in the field of quality of services improvement. They considered the possibility of changing the RCC postal working bodies’ structure for improvement the cooperation of designated operators in the field of quality of services. They exchanged the experience on the indexing systems and postal items addressing.

The participants of the workshop visited the main sorting center of the SE “Posta Moldovei” and exchanging area at the airport.

The seminar was highly appreciated by listeners.